What do I do with all these numbers? Improving libraries through data analytics (slides)
I was hoping this session would again be more practical, but it was very technical! Basically, the question was how do we make meaning from all the data we gather? The slides are pretty through, so I will list a few things that I thought were interesting:
- ASU ILL — looked at article borrowing because demand was increasing, but needed cut costs. Goal was fill 80% w/in 3 days. Used DMIAC. Found that using document supplies to speed up process wasn’t worth it.
- Six Sigma — set of techniques and tools for process improvement.
- DMAIC: structure problem solving technique; drives Six Sigma–Define; Measure, Analyze, Improve, Control
Farmer, L., & Safer, A. (2016). Library improvement through data analytics. Chicago: ALA.
Showers, B. (Ed.) (2015). Library analytics and metrics. London: Facet.
Hernon, P., Dugan, R., & Matthews, J. (2015). Managing with data: using ACRLMetrics and PLAmetrics. Chicago: ALA.
Brassard, M. et al. (2017). Six Sigma memory jogger II. Salem, NH: GOAL.
George, M.et al.(2005).Lean Six Sigma pocket toolbook. New York: McGraw Hill.
Tague, S. (2005). Quality toolbox (2d ed.). Milwaukee: ASQ.